Shipping policy

📦 Shipping Delays Notice

Due to recent U.S. import tariff policy changes, customs clearance may experience 1–2 week delays for certain shipments. We are actively coordinating with logistics partners to minimize impact, though customs processing remains beyond our direct control. Your understanding is deeply appreciated.

→ Reach us at: Yuxiangyuan2022@outlook.com

🌍 Service Zones & Duties

  • Covered Regions (No additional fees):United States, Canada, Mexico, Australia, New Zealand
  • Other Destinations: Local customs duties/taxes may apply (payable by recipient). Contact your customs office for specifics.
  • ⚠️ Note: Duties are non-refundable for returns/exchanges.

⏳ Order Processing

  • Dispatch: Monday-Friday only (excluding holidays/sale periods).
  • Handcrafted Timeline: Asian studio production may extend lead times if local warehouses are depleted.
  • Peak Season: Postal/customs delays may occur during festivals.

❓ Policy Highlights

  • Undelivered Packages: Report after 25 business days (email with order#).
  • "Delivered" Status: Check workplace mailrooms/colleagues. No replacements for tracked deliveries.
  • Cancelled Orders: Often triggered by billing/payment mismatches. Use PayPal for smoother checkout.
  • Address Errors: Satanhorn isn’t liable for packages sent to incorrect/unsecured addresses.

🔒 Customs & Taxes
Product prices include import duties where applicable. For regions outside our coverage:

  • Recipients bear all local fees (VAT, customs clearance, etc.).
  • Contact your local customs office for exact charges (destination country’s customs website).

✨ Every SATANHORN piece is forged by artisans in our Asian studio.

📮 Service inquiries: Yuxiangyuan2022@outlook.com

— Forged in rebellion, worn with pride.