• 💬 We recommend online chat!
• Click the "chat" button in the lower left corner.
• Chat anytime, anywhere—no pressure! 😊
• Note: We’re off on weekends/holidays, but reply within 24 hours when we see your message.
• Sometimes even in seconds!⚡
  

👇 Common Questions (updated regularly)

📩 Can’t find your answer?

Reach out:📧 Yuxiangyuan2022@outlook.com | [Contact Us page]

📲 We reply within 24h Response Guarantee (Weekends Excluded)

📦 Where’s my delivery?

Track here:17track.net

• Updates may lag 3–7 days (normal!).
• Average shipping: 5–20 working days.
• Overdue? Email us at the address above.

🚢 Shipping Info

• We ship worldwide.
• Shipping time: 5–20 working days (varies by destination).
• Note: We’re not liable for lost items due to wrong addresses.

💰 Extra Fees & Taxes

• We pay customs fees/taxes before shipping—most customers don’t pay extra.
• But: We’re not responsible for local import duties.
• No refunds if you refuse delivery to avoid duties.

✏️ Custom Creations

We love custom orders (it’s our specialty!). Reach out with your idea—we’ll take it on if it’s interesting/challenging.

• Takes time: Sketches → modeling → wax carving → casting → quality checks → finishing. Every step = careful craft.

Clear, quick, and crafted for you.

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🌐 Customization Catalog • Curated Realms

❤️ Style Themes

Gothic Skull • Viking Norse • Ancient Egyptian • SteampunkCyberpunk • Wasteland Doomsday • Medieval Knight • Maya PriestTattoo-inspired • Rock & Roll • Mystic Soul • Baroque Ornate

❤️ Jewelry Types

Cufflinks • Brooches • Pendants • Rings • Necklaces • EarringsCustom memorial pieces • Pet tribute jewelry • Couple's matching sets

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Forge your legacy. Summon your relic.

SATANHORN.com• Where darkness meets craft.

SATANHORN • The Sanctum of Dark Alchemy

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About the SATANHORN

SATANHORN arose from the alchemy of craftsmen, designers, and artists—visionaries bound by an obsession with the darkly ornate. To date, we’ve forged thousands of singular relics, each kindled by unyielding passion and bearing the irreplaceable mark of its maker’s hands. It is this marriage of artistry and authenticity that has earned us a fervent global following, transcending digital borders.

For those who crave these rare creations, our sanctum awaits atSATANHORN.com. For inquiries—pre-order visions, bespoke dreams, or post-purchase care—summon us. We vow to answer with the gravity your trust deserves.

Official Sigil: Yuxiangyuan2022@outlook.com

🔄 REFUND & EXCHANGE POLICY

30-Day WindowWe accept returns/exchanges within 30 days of delivery—for unused relics in original condition.

⚠️ Key Conditions

• 14-day mark: Full returns or exchanges allowed.
• 14–30 days: Only exchanges permitted.
• Must-haves for return: Unaltered, resellable condition + original packaging. Damaged/altered items will be rejected.
• Your responsibility: Return shipping costs (non-refundable) + tracking info. Write your order number & full name on the package.

❌ Non-Eligible Items

• Custom creations (made-to-order).
• Final sale/gift items.
• Sale items with 30%+ discounts.

✅ We Cover Return Shipping If…

• You received the wrong item (notify us within 30 days).
• Item is broken/defective (notify us within 48 hours of delivery).

📝 How to Return?

1. Package the relic in its original packaging (include sales slip/appraisals if any).
2. Email us for the return address: Yuxiangyuan2022@outlook.com
3. Ship with your own label & share the tracking number.

⏳ Processing Time

• 2–3 weeks to receive & process your return.
• Refunds hit your bank in 2–10 business days (varies by bank).

📩 Questions?

Reach us atYuxiangyuan2022@outlook.com

🔍 Materials & Custom Options

Every SATANHORN piece uses top-grade materials: A-grade Brass, Nickelsilver/Paktong, 925 Silver, etc.

We also offer custom pieces in precious metals.

✨ Why Copper?

Copper ages uniquely over time—its patina evolves with your environment and use, creating a one-of-a-kind bond.

Plus, our exclusive handmade aging process gives each copper piece its own distinct character.

🛡️ Care Tips

• Copper & 925 Sterling Silver:

Keep dry; avoid acid, salt, oils, chlorides (they cause corrosion).
Don’t use rough tools (prevents scratches).

• Extra for 925 Silver:

Polish regularly with a silver cloth or OPI to keep its original shine.

Simple care, lasting character.